Resident Engineering

Tireva specializes in providing top-notch resident engineering services, serving as your trusted representative at the OEM site. With our resident engineering expertise, we ensure seamless communication, swift issue resolution, and effective quality management between you, the customer, and the OEM. Our dedicated team of resident engineers is committed to upholding your brand’s reputation, ensuring the correct use of your products, and maintaining customer satisfaction.

Our Resident Engineering Services:

Being the Customer’s Representative at the OEM Site:
As your representative, we act as a liaison between your organization and the OEM. We facilitate clear communication, build strong relationships, and ensure that your interests are represented effectively. Our resident engineers immerse themselves in the OEM environment, working closely with their teams to understand processes, identify opportunities, and resolve issues promptly.

Ensuring the Correct Use of Customer Products by OEM:
We closely monitor the OEM’s adherence to product specifications and guidelines, ensuring the correct usage of your products. Our resident engineers provide on-site guidance, conduct audits, and implement quality control measures to guarantee that your products are utilized correctly, maintaining the highest standards of performance and customer satisfaction.

Reporting Customer Performance in OEM on a Weekly/Monthly Basis:
We understand the significance of transparent reporting to track progress and ensure alignment. Our resident engineers compile comprehensive performance reports on a weekly or monthly basis, detailing key metrics, project updates, and any issues or concerns. These reports provide you with valuable insights into your performance at the OEM site, enabling informed decision-making and proactive problem-solving.

Analyzing Defects Properly and Immediately:
When defects occur, our resident engineers are quick to respond, conducting thorough analyses to identify the root causes. We employ robust problem-solving methodologies, such as root cause analysis, to determine the underlying issues and develop effective solutions. Our swift and accurate defect analysis minimizes production delays, reduces costs, and safeguards your brand reputation.

Following and Leading Temporary Actions (Sorting, Provisioning, Logistics, etc.):
In the event of a defect, our resident engineers take immediate action to mitigate its impact. We oversee temporary measures, such as sorting, provisioning, logistics, and any necessary rework, ensuring minimal disruption to production and customer satisfaction. Our proactive approach helps you maintain a smooth operation while we work towards long-term corrective actions.

Following Corrective Actions and Presenting to OEM Responsibly:
We diligently follow up on corrective actions, working with the OEM to implement permanent solutions. Our resident engineers track the progress of corrective actions, conduct validation checks, and ensure their successful implementation. We present the results to the OEM responsibly, reinforcing your commitment to quality and continuous improvement.

Liaising with Customer Site to Swiftly Resolve OEM Concerns:
As part of our comprehensive resident engineering services, we maintain open lines of communication with your customer site. We swiftly address OEM concerns, coordinate with your team, and collaborate to find prompt and satisfactory resolutions. Our goal is to foster strong relationships and maintain customer satisfaction throughout the entire supply chain.

At Tireva, we are committed to providing exceptional resident engineering services that align with your organization’s goals. With our industry expertise, technical know-how, and customer-focused approach, we ensure that your products are represented and utilized optimally at the OEM site.